Customer Complaint Procedure

Probable Service-related Issues

  • Delays from advance payment to completion
  • Actual generation less than projected
  • Inadequate response to after sales service issues
  • Inadequate support in claiming warranties

Steps to be followed in the event of a customer complaint is detailed in the flowchart below.

  • All correspondence above should either be by email or letter
  • Please refer SLSEA website www.energy.gov.lk for contact details of all registered vendors / service providers
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